Frequently Asked Questions
General Questions
Is GUN PARTS a licensed firearms dealer?
No, GUN PARTS is not a firearms dealer. We provide high-quality firearm parts, accessories, and related equipment for defense, sporting, and law enforcement purposes. We do not sell complete firearms.
Do I need a Federal Firearms License (FFL) to purchase from GUN PARTS?
No, you do not need an FFL to purchase from us. Our inventory consists of parts and accessories that do not require a background check or FFL for purchase.
Can I sell my spare firearm parts to GUN PARTS?
Absolutely! We are always interested in acquiring spare parts and accessories. If you want to sell items, don’t hesitate to contact us. We’ll work with you to assess your inventory and provide a fair offer.
Do you ship internationally?
No, GUN PARTS only ships within the United States. Due to federal export regulations, we cannot sell or ship items to individuals or organizations outside the U.S.
Do you have a physical store location?
No, GUN PARTS operates exclusively as an online retailer and shipping warehouse. We do not have a physical storefront, allowing us to focus on providing a seamless online shopping experience.
How can I check the status of my order?
To check your order status, log in to your account on our website and visit the My Account section. You’ll find detailed information about your order history, current orders, and shipping updates there.
Returns, Cancellations, and Refunds
What is your cancellation policy?
If you need to cancel an order, a 3.5% cancellation fee will apply. This fee helps cover payment processor costs incurred during the transaction.
What is your return policy?
We accept returns on new products in their original condition and packaging. Items must be returned within 14 days of shipment to be eligible for a refund or exchange.
- Used or damaged products: We do not accept returns on used items unless they were damaged during shipping or are defective. In such cases, you must notify us within 5 business days of delivery.
- Ammunition: For safety reasons, ammunition purchases are final and cannot be returned or exchanged.
- Shipping costs: Original shipping fees and return shipping costs are non-refundable.
Privacy and Security
Is my personal information safe with GUN PARTS?
Yes, your privacy is our priority. We do not share or sell your personal information to third parties. All data provided to GUN PARTS is handled with the utmost care and security.
Customer Loyalty Rewards Program
How does the GUN PARTS Loyalty Rewards Program work?
Our Loyalty Rewards Program is designed to reward our valued customers. Here’s how it works:
Create an account: Sign up for a GUN PARTS account and log in before completing your purchase.
Earn points: For every dollar you spend, you’ll earn one reward point (e.g., a $100 purchase = 100 points).
Redeem points: Accumulate and redeem them for GUN PARTS gift certificates, which can be used for future purchases.
To track and redeem your points:
- Log in to your account and navigate to the My Rewards section.
- Click the Redeem button to convert your points into gift certificates.
If you have additional questions or need further assistance, please don’t hesitate to contact our customer support team. We’re here to help!